This library sorts requirements into two functional groups: Service Support and Service Delivery. While BRJVentures, Inc. staff have knowledge in both areas, we have discovered that more clients need initial support in the Service Support area immediately. The Service Delivery requires more of a client change in philosophy and usually takes longer to implement.
BRJVentures, Inc. has been a part of companies that have implemented all phases of ITIL and the associated ISO20000 and BS15000 standards and successfully passed very strict audits.
We have discovered that the easiest but most popular implementation is with the Service Support side of the standard and are prepared to assist in your implementation of these standards.
Service Support includes:
Service Desk, Incident and Problem Management, Change and Release Management, and Configuration Management.
BRJVentures, Inc. Will do the following for its clients:
1) Review current processes toward ITIL Compliancy.
2) Work with clients to structure a project plan to implement portions not meeting ITIL Compliancy.
3) Supply detailed auditing requirements from actual ITIL auditing requirements experience.
4) Monitor activity toward the implementation of the programs.
These steps have been tested and verified with several Fortune 500 companies.